Our ongoing and completed projects

The ISPERP system is designed to fully automate and streamline office operations for enhanced efficiency and performance. The project involves the development and customization of ISPERP, incorporating a wide array of modules to support key business processes and ensure seamless integration across all departments.

The first module is Human Resource Management (HRM), which aims to manage employee records, payroll, performance evaluations, leave management, and recruitment. The Customer Relationship Management (CRM) module will help enhance customer service by tracking interactions, managing sales leads, and improving customer satisfaction.

A key feature of the system is the Customer Self-care Portal, a platform that allows customers to manage their accounts, access services, and resolve issues autonomously. The Billing and Sales Management module will automate invoicing, sales tracking, payment processing, and revenue management.

The Inventory Management module will help track stock levels, manage product listings, and streamline procurement processes. Additionally, the Accounting and Financial Management module will provide real-time tracking of financial transactions, financial reporting, budgeting, and accounting activities.

To further enhance customer service, the Support Ticket Management module will track issues, manage resolutions, and improve response times. The Box and ONU Management module will help manage network hardware and customer premises equipment (CPE), ensuring smooth operations and effective inventory control.

The Prepaid Card Generation module will generate and manage prepaid cards for various use cases, enhancing financial transaction management. The Online Payment Gateway Integration will enable seamless online payment processing, making transactions easier for customers.

For operations across distribution channels, the POP/Reseller Management module will oversee Point of Presence (POP) and reseller activities. The Branch Office Management module will enable effective coordination of multiple branches, monitoring their performance and services.

The system will also include Real and Static IP Management, allowing for efficient allocation, tracking, and management of IP addresses. The Mikrotik Administration module will ensure the configuration and management of Mikrotik routers and devices, maintaining network security and performance.

The Integrated Radius Server will handle user authentication, authorization, and accounting for network access and service delivery. Additionally, the SMS and Email Notifications module will ensure that customers and employees are notified of important updates, service changes, or urgent matters.

The Dynamic Notification Center will serve as a centralized hub for all notifications, alerts, and communications across the organization. Finally, the Automatic BTRC Report Generation module will automate the generation of reports for the Bangladesh Telecommunication Regulatory Commission (BTRC), ensuring compliance and timely submission.

This project aims to provide a robust and scalable solution to automate critical functions and optimize business operations. By integrating these modules into a single, unified platform, the ISPERP system will enhance productivity, streamline workflows, and improve both customer and employee experiences.

The Restaurant Management System (RMS) is designed to streamline and optimize various operations of a restaurant, making them more efficient and integrated. The system is built around a Point of Sale (PoS), which serves as the central unit of the restaurant’s operations. The PoS is crucial for managing customer orders, billing, and payments, ensuring smooth transaction processing. It also facilitates printing receipts, processing card payments, holding sales transactions, and tracking the real-time updates in the restaurant's database with each new customer order.

One of the key components of the system is the Customer Relationship Management (CRM) module. After customers sign up or make an online order, the system automatically captures their records. These customer profiles can then be used for future marketing campaigns, targeted promotions, or personalized service offerings. The CRM allows the restaurant to build lasting relationships with customers by understanding their preferences and behaviors, which can help tailor future interactions and improve customer satisfaction.

The Employee Management module enables efficient tracking and management of employees’ work hours. It includes functionalities for attendance tracking, monitoring overtime, and ensuring productivity. The system can also track timesheets and user access settings, ensuring proper access controls. Moreover, it manages employee details and integrates payroll management, ensuring timely salary payments and transparent tracking of earnings and deductions.

The system also features comprehensive modules for Inventory Management and Financial and Accounting management. The Inventory Management module helps track stock levels, manage inventory movements, and prevent wastage by automating stock alerts and orders. This ensures that the restaurant always has the necessary supplies while minimizing excess inventory. The Financial and Accounting module automates financial transactions, including expense tracking, revenue generation, and balance sheet management, providing real-time insights into the financial health of the restaurant.

Additionally, the RMS provides the ability to generate detailed reports and analytics, helping restaurant managers make data-driven decisions on everything from staffing to menu pricing. By automating many administrative tasks, the system ensures that restaurant operations are efficient, reducing human errors and saving valuable time.

In conclusion, this Restaurant Management System integrates all the essential functions into one cohesive platform, from order processing and customer relationship management to employee tracking and financial reporting. It enables restaurant managers to focus more on delivering excellent customer service while ensuring that the business runs smoothly and profitably.